The Job

Danish Speaking Customer Experience Representative (M/F/D)

Retail & Consumer Services · Customer Service · Customer Support

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In short

Transcom is seeking a Danish Speaking Customer Experience Representative in Kaunas, Lithuania. This full-time role involves providing excellent customer service via phone or chat for a food industry start-up, with a rotating schedule including evenings and nights. The company offers comprehensive training, growth opportunities, and a supportive international environment.

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone or chat.
  • Contribute to the project's success, propose improvements, and share knowledge.
  • Work for one of the fastest-growing food industry start-ups in Europe.

Requirements

  • Danish (C1 level required)
  • English (B2 level or higher)
  • Strong verbal and written communication and interpersonal skills, such as empathy and listening.
  • Ability to quickly absorb information, adapt and respond to change.
  • Positive attitude and willingness to provide brilliant customer experience.

Desired Qualifications

  • The department operates 24/7.
  • The schedule is rotating and prepared according to business needs.
  • This position typically includes evening and weekend shifts, as well as approximately 2–4 night shifts per month.
  • Standardized testing will be used in the recruitment process.

Benefits

  • 3-week training at our office (Mon–Fri, 09:00–17:30)
  • Flexible workload options after training: full-time, 0.8, 0.75 or 0.6
  • Work from a modern and comfortable office in Kaunas (R. Kalantos St. 32)
  • International and inclusive environment
  • Unlimited growth opportunities
  • Free taxi service within Kaunas city limits if your shift starts or ends between 22:00 and 06:00
  • Continuous development through internal learning platforms and external training
  • Free coffee, fruit days, healthy snacks, and relaxation areas
  • Corporate, sport and social responsibility events
  • Internal competitions with various prizes
  • Perks.lt discounts
  • Salary: €1650-2000 gross, including base salary and a maximum monthly performance bonus of €350 gross (for full-time work, daytime shifts only; night shifts are paid at a higher rate in accordance with Lithuanian law).
#Customer Service#Danish#CSR#Lithuania#Kaunas
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Company

Transcom

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Kaunas, Lithuania

Applicants

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