Customer Support Officer- AGA
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Support · Administrative Support
In short
We are seeking a Customer Support Officer in Pune, India, responsible for order booking and execution, including system entry, documentation, and coordination with various teams. This role also involves business analysis, reporting, and managing customer feedback to ensure satisfaction and support business growth.
Responsibilities
- Receive and book orders in SAP/C4C, communicate acknowledgments, and send Proforma Invoices.
- Prepare standard documentation for order execution, coordinate dispatch, and follow up on invoicing.
- Support sales, marketing, and projects teams with reports, analysis, and business support.
- Extract and share standard reports (weekly booking, target achievement, receivables) with management.
- Manage NPS feedback process, receive customer concerns, and follow up for resolution.
Requirements
- Minimum 6 months to 2 years of relevant experience in Industrial Goods.
- Graduate/Master's degree preferred.
- Excellent interpersonal, communication, and coordination skills.
- Ability to plan, organize, and set priorities effectively.
- Advanced knowledge of Excel is a must.
- MS Office proficiency (including presentations).
- SAP knowledge is an added advantage.
Desired Qualifications
- SAP knowledge will be an added advantage.
Benefits
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
#Customer Support#Order Booking#Order Execution#Business Analysis#Reporting#NPS#Industrial Goods
Company
Atlas Copco
Job Posted
1 week ago
Expires
in 4 days
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Pune, India
Qualification
Bachelor, Master
Applicants
Be an early applicant