Customer Support
Logistics, Sales & Operations · Supply Chain & Transport · Customer Support · Logistics Management · Warehouse Operations
In short
We are seeking a Customer Support professional in Shanghai to manage the end-to-end order to cash process, including order fulfillment, shipping, and invoicing. This role involves coordinating export/import activities, managing supplier documentation, and handling claims, requiring a Bachelor's degree and 2 years of experience.
Responsibilities
- Manage the order to cash process for various order types from acceptance to invoicing.
- Provide customer support regarding order status and delivery dates.
- Purchase, control, and prepare supplier shipping documents.
- Coordinate export and import activities, including documentation, logistics, and customs clearance.
- Handle the suppliers database.
- Maintain backlog and WIP.
- Administer claims.
Requirements
- Bachelor’s degree or above.
- 2 years of working experience.
- Good English (oral and written).
- Good PC literacy in MS Office.
- Excellent coordination and communication skills.
- Ability to handle conflicting demands and work under pressure.
Benefits
- Opportunities to make a positive impact on colleagues, partners, customers, and society.
- Pioneering solutions of the future.
- Working with world-leading technologies.
- Innovative, open spirit.
- Start-up culture with rapid growth.
- Opportunities for personal growth.
- Commitment to diversity, inclusion, and equity.
- Pymetrics assessments.
#customer support#order to cash#logistics#documentation#invoicing
Company
Alfa Laval
Job Posted
18 hours ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Shanghai, China
Qualification
Bachelor
Applicants
Be an early applicant