Customer Success Manager, US, RBS Strategic Account Services
Logistics, Sales & Operations · Sales & Business Development · Account Management
In short
As a Customer Success Manager on the RBS Strategic Account Services team, you will manage a portfolio of US-based Amazon Seller Partners, providing data-driven advice and support to accelerate their growth. This role involves analyzing seller data, offering strategic recommendations, and coordinating with internal teams to ensure seller success.
Responsibilities
- Manage incoming seller inquiries through a pooled support model, responding to seller questions within defined SLAs.
- Analyze seller data on listing efficiency, selection, and account health to provide strategic recommendations.
- Provide reactive support for complex seller questions on category opportunities, program adoption, and general business guidance.
- Coordinate with Operations teams for catalog optimization requests.
- Coordinate with Issue Assistance team for expedited support on complex issues.
- Track seller success metrics and provide recommendations through monthly newsletters.
- Develop a thorough understanding of the Amazon Marketplace ecosystem and SAS service offerings.
- Support 15-20 small and medium enterprises within the Amazon Marketplace to aid their strategic growth.
Requirements
- 2+ years of sales or account management experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
- Experience working with cross-functional teams
- Strong written and verbal communication skills for email-based seller interactions
- Experience managing multiple priorities and working in a fast-paced environment
- Bachelor's Degree with relevant work experience
Desired Qualifications
- Experience in e-commerce, marketplace platforms, or SaaS environments
- Experience in relationship management within technology, start-ups, or online retail platforms
- Familiarity with ticketing systems and pooled support models
- Experience working across time zones with global teams
- Master's Degree with relevant work experience
Benefits
- Opportunity to help shape and deliver a strategy for managing emerging Amazon Seller Partners.
- Opportunity to take ownership in various projects.
- Opportunity to help evolve the program.
- Develop subject matter expertise in specialized domains.
#Customer Success#Account Management#E-commerce#Amazon Marketplace
Company
Amazon
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Bengaluru, India
Qualification
Bachelor, Master
Applicants
Be an early applicant