The Job

Customer Success Manager

Marketing, Media & Creative · Marketing & Advertising · Digital Marketing

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In short

Spotify ricerca un Customer Success Manager per il team Ad Sales a Milano. Il ruolo prevede la gestione delle relazioni con i partner pubblicitari, l'ottimizzazione delle campagne e la crescita dei ricavi, fornendo consulenza strategica e supporto lungo tutto il ciclo di vita della campagna. Richiesta laurea e almeno 3 anni di esperienza nei media digitali.

Responsibilities

  • Build deep client relationships to deliver outstanding customer service to Spotify’s advertiser and agency partners.
  • Act as the client’s primary point of contact, fielding requests & questions and interacting directly with clients throughout the sales and campaign lifecycle.
  • Be responsible for the RFP response and media planning strategy across all buying channels
  • Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups.
  • Partner with cross-functional internal organizations to structure campaigns to meet important metrics and deliver desired outcomes.
  • Lead all aspects of the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring accurate creative trafficking.
  • Monitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives.
  • Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business.
  • Lead projects involving sophisticated work streams and cross-functional collaboration (internally and externally).
  • Serve as the product authority by educating clients and their agencies on Spotify’s new and existing products, as well as advising on standard processes and tailored campaign optimizations.
  • Review, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and findings via effective data storytelling.
  • Own the post-campaign analysis with takeaways and recommendations to drive repeat business.
  • Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time.
  • Adhere to internal standard methodology guidelines, processes, and operating cadences.

Requirements

  • You have a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business.
  • You have a minimum of 3 years experience in digital media, planning and/or buying.
  • You have strong industry knowledge and a desire to grow within the digital media industry.
  • You have a strong understanding of advertising performance metrics and the advertising ecosystem.
  • You have a reputation of providing outstanding customer service.
  • You have the ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes.
  • You are able to craft impactful sales rationale stories by using data and research.
  • You are a highly organized and focused multi-tasker with strong attention to detail who can work independently within a team focused organization.
  • You work effectively with cross-functional teams and all levels of management (internally and externally).
  • You thrive in a fast-paced, deadline and detailed oriented environment and have excellent verbal, written, and presentation skills.
  • You possess strong presentation and communication skills.
  • You have excellent dexterity in Excel and PowerPoint, and have experience working within CRMs, OMSs, ad servers and other digital media tech systems.
  • Fluent Italian and English language, spoken and written is required
  • Please apply to this role with a cv/resume in English

Benefits

  • Extensive learning opportunities, through our dedicated team, GreenHouse.
  • Flexible share incentives letting you choose how you share in our success.
  • Global parental leave, six months off - for all new parents.
  • All The Feels, our employee assistance program and self-care hub.
  • Flexible public holidays, swap days off according to your values and beliefs.
#Ad Sales#Customer Success#Sales#Advertising#Digital Media#Milan
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Company

Spotify

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Milan, Italy

Qualification

Bachelor

Applicants

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