The Job

Customer Services Intern

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Success

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In short

Tetra Pak is seeking a Customer Service Intern in Bogota, Colombia, to support operations through report generation, backlog management, and performance monitoring. This internship offers a blend of practical experience in customer service, data analysis, and process improvement within a global organization, with a start date of January 18, 2027.

Responsibilities

  • Generate reports, assist with backlog management, collect labor hours, and monitor operational performance indicators.
  • Assist with customer service planning and coordination, including communication follow-up, maintenance events, service agreements, action orders, and customer onboarding.
  • Process low-complexity quotations, respond to customer inquiries, provide account planning inputs, and ensure timely information flow.
  • Perform data quality reviews, validation, and correction activities to maintain system data accuracy.
  • Analyze operational and customer experience data, prepare reports and insights, support profitability tracking, and contribute to continuous improvement initiatives.

Requirements

  • Currently pursuing Bachelor's degree in Business Administration, Economy, or Engineering.
  • Proficiency in Microsoft Office (Excel & PowerPoint).
  • Desirable: Knowledge of Scripts, Macros, Power BI, or interest in data analysis, process improvement, and customer service operations.
  • Advanced English proficiency (fluent written and spoken).
  • Availability for internship from January 18 to June 14, 2027.
  • Graduation expected in July 2027 or later.
  • Availability to work 8 hours per day, Monday to Friday, from 8 am to 5 pm, during the full internship program.

Benefits

  • Ample opportunities for development and training in a global landscape.
  • A culture that pioneers a spirit of innovation.
  • Market competitive compensation and benefits.
  • Flexible working arrangements.
#internship#customer service#data analysis#process improvement#reports#backlog management#performance indicators#quotations#customer inquiries#data quality#profitability tracking
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Company

Tetra Pak

Job Posted

1 month ago

Employment Type

Internship

WorkMode

On Site

Experience Level

Entry

Locations

Bogota, Colombia

Qualification

Bachelor

Applicants

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