The Job

Customer Service Support

Retail & Consumer Services · Customer Service · Customer Support

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In short

As a Customer Service Representative in Karlslunde, Denmark, you will be the primary point of contact for external customers and internal departments, managing Scandinavian accounts. Your role involves handling inquiries, processing orders via JD Edwards, and providing sales and technical support to ensure fast and reliable communication and order follow-up.

Responsibilities

  • Serve as the first point of contact for external customers and internal departments.
  • Provide phone and email support.
  • Manage order entry and follow-up.
  • Offer commercial and first-line technical support.
  • Handle complaints related to products and transport.
  • Provide sales support.
  • Process demo stock transactions.
  • Perform other duties as assigned.

Requirements

  • Minimum 3 years of experience in a commercial, customer-focused, international Customer Service team.
  • Service-minded, conscientious personality with a strong sense of responsibility.
  • Initiative taker, team player, and multitasker with a customer-centric mindset.
  • Familiarity with working with other cultures.
  • Accurate, strong organizing skills.
  • Good computer skills and mastery of MS Office tools (Outlook, Word, Excel, PowerPoint).
  • Very customer- and result-oriented.
  • Work organized according to priorities and disciplined following Emerson Professional Tools procedures and guidelines.
  • Native Danish speaker.
  • Excellent communication skills in Swedish and/or Norwegian and/or Finish.
  • Good knowledge of English.

Desired Qualifications

  • Technical interest would be an advantage but is not required.
  • Knowledge of any ERP and/or CRM system will be an advantage.

Benefits

  • Emerson's global Professional Tools business offers the broadest portfolio of reliable tools and technologies.
  • Emerson is an equal opportunity employer and strongly supports diversity in the workplace.
  • Fostering a culture where every employee is valued and respected.
  • Diverse and inclusive work environment contributing to the rich exchange of ideas.
  • Support for Employee-led Resources Groups promoting diversity & inclusion.
  • Global Women in STEM initiative.
  • LGBTQ+A Group empowers workforce.
  • Award-winning employee development programs.
  • Proud corporate citizen.
#Customer Service#Support#Scandinavian countries#Order follow-up#ERP system#Product range#Administrative support#Sales force#Danish speaker#Swedish#Norwegian#Finish#English
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Company

Emerson

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Karlslunde, Denmark

Applicants

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