The Job

Customer Service Specialist with Finnish and Swedish

Logistics, Sales & Operations · Customer Support

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In short

We are looking for a Customer Service Specialist fluent in Finnish and Swedish to join our team in Poland. You will assist customers via phone and email, provide technical advice, and collaborate with a team to achieve goals. The role offers flexibility with hybrid or remote work options from Gdańsk, a competitive salary with bonus, and opportunities for growth.

Responsibilities

  • Answering customer inquiries via phone and email (back office).
  • Providing technical advice and assisting with scheduling service appointments.
  • Following current procedures to always deliver reliable support.
  • Collaborating with the team and Team Leader to achieve goals together.
  • Implementing positive changes based on received feedback.
  • Checking for updates in procedures.
  • Handling phone calls alongside back-office tasks.

Requirements

  • Fluent Finnish (min. C1) – essential for customer service.
  • Fluent Swedish (min. C1) – essential for customer service.
  • Strong listening and reading comprehension skills, with the ability to communicate clearly and respectfully.
  • Proficient computer skills – all tasks are handled digitally.
  • Openness to learning, a curious nature, and commitment during training sessions.
  • Ability to work in a team and a willingness to help fellow team members.
  • Availability to work Monday to Friday, between 8:00 AM and 6:00 PM.
  • Stable, wired internet connection (e.g., ADSL, fiber optic) with a minimum download speed of 5 Mbps and a minimum upload speed of 2 Mbps.

Benefits

  • Salary: 10,172 PLN gross + bonus (up to 1,000 PLN gross).
  • Flexibility: Option to work from our Gdańsk office or fully remotely.
  • Full support: Comprehensive onboarding training and a team you can always count on.
  • Growth: In your first 3 months, you will enhance your communication skills and learn to conduct conversations within structured frameworks.
  • Constant, daily contact with live Finnish and Swedish in a close-knit team.
  • Real promotion opportunities – over 90% of our higher-level positions are filled by internal candidates.
  • Referral bonus: Up to 3,000 PLN gross for every person you refer who joins us.
  • Benefits package: Medicover medical care, Medicover Sport card, Worksmile cafeteria platform, and consultations with a psychologist.
  • Holiday allowance (wczasy pod gruszą) and discounts on partner products.
#Customer Service#Finnish#Swedish#Remote
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Company

Transcom

Job Posted

4 days ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Associate

Locations

Gdańsk, Poland

Applicants

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