The Job

Customer Service Representative with German

Logistics, Sales & Operations · Sales & Business Development · Customer Success · Sales Support

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In short

Emerson seeks a Customer Service Representative with German in Cluj-Napoca for a hybrid role. Responsibilities include accurate order processing, customer support, and problem resolution. A Bachelor's degree and strong German and English communication skills are required, with experience in commercial roles preferred.

Responsibilities

  • Ensure consistent and effective provision of services and information to the customer base, including order management, fulfillment, and problem-solving across all media (Telephone, mail, etc.).
  • Provide and check all information, guaranteeing its accuracy for efficient order entry.
  • Ensure contract review, price policy (SOCX), and ITC are applied without exception, reporting any discrepancies to management.
  • Provide daily follow-up of the order book and take actions to anticipate issues or satisfy customer requests.
  • Proactively advise customers about potential delays or issues related to their orders.
  • Check the feasibility of customer requests regarding lead times, certificates, and required documents, primarily for exports.
  • Apply relevant customer service procedures and processes in accordance with the Quality Management System and DAUT Policies and standards.
  • Contribute to continuous improvement by sharing issues across the team and proposing corrective and preventative actions.
  • Help deliver an exceptional customer experience by ensuring the accurate and timely processing of customer orders from booking through invoicing.
  • Work closely with customers, sales teams, and technical support colleagues to provide responsive service, resolve challenges, and contribute to continuous improvement initiatives.

Requirements

  • Bachelor's degree or equivalent experience in Business Administration or International Trade preferred.
  • Strong written and verbal communication skills in both German and English.
  • Experience in commercial roles such as technical support, pricing, or sales.
  • Emphasis on attention to detail with a proactive approach.
  • Ability to manage multiple priorities and work optimally under time pressure.
  • Strong customer focus and commitment to service perfection.
  • Comfortable using digital tools and platforms such as Outlook, email, Microsoft Office, and related systems.

Desired Qualifications

  • One additional Western European language would be a plus.
  • Experience with ERP systems.

Benefits

  • Opportunity to grow your career.
  • Contribute to continuous improvement initiatives.
  • Work in an environment that encourages innovation, collaboration, and diverse perspectives.
  • Dedication to ongoing career development and inclusive culture.
  • Support through mentorship, training, or leadership opportunities.
  • Investment in your success.
#customer service#German#order management#order entry#contract review#price policy#problem solving#continuous improvement#ERP systems
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Company

Emerson

Job Posted

1 week ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Associate

Locations

Cluj-Napoca, Romania

Qualification

Bachelor

Applicants

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