Customer Service Representative
Logistics, Sales & Operations · Sales & Business Development · Customer Success · Sales Support
In short
As a Customer Service Representative, you will provide accurate, timely, and professional support to customers and internal teams, ensuring efficient processing of sales orders, RMAs, credits, and invoices. This role requires excellent communication, organizational, and data entry skills, proficiency in Microsoft Office, and preferably SAP experience.
Responsibilities
- Process sales orders ensuring correct pricing, materials, ship-to addresses, and shipping requirements.
- Develop and maintain comprehensive knowledge of compressed air systems and associated components.
- Handle inbound and outbound customer calls professionally, providing status updates, pricing, lead times, product availability, shipping details, and problem resolution.
- Process credit and RMA requests.
- Run and review weekly Open Sales Order Reports, following up on aging orders and back-orders.
- Research and resolve discrepancies related to pricing, quantities, taxes, freight charges, or product availability.
- Coordinate with internal departments such as Finance, Shipping, Purchasing, and Sales to resolve issues or provide updates.
- Perform additional duties as required.
Requirements
- 1-3 years of relevant work experience.
- Associates Degree in Business or equivalent work experience.
- Independent self-starter with a positive attitude.
- Customer-service oriented.
- Excellent organizational, interpersonal, communication (verbal and written), analytical, and decision-making skills.
- Strong data entry skills.
- Proficient in Microsoft Office, including Word and Excel.
Desired Qualifications
- SAP experience preferred
Benefits
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
#Customer Service Representative#Customer Support#Sales Orders#RMAs#Invoices#Customer Inquiries#Order Entry#Delivery#Invoicing#SAP#Microsoft Office#Excel
Company
Atlas Copco Group
Job Posted
1 day ago
Expires
in 2 weeks
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Charlotte, United States
Qualification
Diploma
Applicants
Be an early applicant