In short
We are seeking an English-speaking Customer Service Representative in Cairo, Egypt, with a strong problem-solving ability and excellent communication skills to join our team. This role involves supporting a leading global retail platform, providing innovative products and seamless digital shopping experiences.
Responsibilities
- Support a leading global retail platform by delivering innovative products, everyday essentials, and seamless digital shopping experiences.
- Contribute to merchandising and product initiatives, strengthen relationships with sellers and partners, and help create smooth, customer-focused omnichannel experiences.
- Provide excellent customer experience by responding to customer queries in a timely and accurate way via phone.
- Contribute to the project's success, propose improvements, share knowledge, and learn together with colleagues.
- Work rotational shifts 24/7.
Requirements
- C1 written and spoken proficiency in English.
- Strong verbal and written communication and interpersonal skills, such as empathy and listening.
- Ability to quickly absorb information, adapt, and respond to change.
- Positive attitude and willingness to provide brilliant customer experience.
Desired Qualifications
- Customer service experts community.
- Problem-solving mindset.
Benefits
- Best salary in the market.
- Transportation provided.
- Medical and social insurance.
- International and inclusive environment.
- Endless growth opportunities (90% of managers started as customer service specialists).
- One month paid training course.
#Customer Service#Retail#Support#Client Relations#Omnichannel
Company
Transcom
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Cairo, Egypt
Applicants
Be an early applicant