Customer Service Representative
Retail & Consumer Services · Customer Service · Customer Support
In short
Transcom is seeking an English-speaking Customer Service Representative in Cairo, Egypt, to support a leading global retail platform. The role involves providing excellent customer experience via phone and contributing to project success in a supportive, international environment with growth opportunities.
Responsibilities
- Support a leading global retail platform by helping deliver innovative products, everyday essentials, and seamless digital shopping experiences.
- Contribute to merchandising and product initiatives, strengthen relationships with sellers and partners.
- Help create smooth, customer-focused omnichannel experiences.
- Provide an excellent customer experience by responding to customer queries in a timely and accurate way via phone.
- Contribute to the project's success, propose improvements, share knowledge, and learn together with colleagues.
- Work rotational shifts 24/7.
Requirements
- C1 written and spoken proficiency in English.
- Strong verbal and written communication and interpersonal skills, such as empathy and listening.
- Ability to quickly absorb information, adapt, and respond to change.
- Positive attitude and willingness to provide brilliant customer experience.
Desired Qualifications
- You believe that customers deserve more than just support.
Benefits
- Best salary in the market.
- Transportation provided.
- Medical and social insurance.
- International and inclusive environment.
- Endless growth opportunities: 90% of managers and leaders started as customer service specialists.
- One month paid training course.
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Company
Transcom
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Cairo, Egypt
Applicants
Be an early applicant