The Job

Customer Service Rep

Retail & Consumer Services · Customer Service · Customer Support

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In short

We are seeking a motivated and customer-focused Customer Service Representative for our Rockwood team. This onsite role involves handling customer inquiries, processing orders accurately, providing product knowledge, and ensuring timely fulfillment in a fast-paced office environment.

Responsibilities

  • Answer incoming phone calls and respond to customer inquiries professionally and efficiently.
  • Enter, process, and manage customer orders with a high level of accuracy.
  • Educate customers on products, pricing, and website functionality.
  • Recommend products based on customer needs and order requirements.
  • Coordinate and negotiate ship dates to align customer expectations with production capabilities.
  • Track shipments and proactively communicate order status updates.
  • Price items accurately and resolve discrepancies as needed.
  • Expedite orders when required and follow through to completion.
  • Address and resolve customer issues in a timely, solution-focused manner.
  • Maintain strong product knowledge to support customer decisions and satisfaction.

Requirements

  • Positive, enthusiastic attitude with a strong customer-first mindset.
  • Pride in personal performance and accountability for work quality.
  • Prior customer service experience strongly preferred.
  • Strong data entry skills.
  • Proficiency with MS Office applications, including Excel and Word.
  • Comfortable navigating internet-based systems and tools.
  • Strong work ethic with the ability to manage multiple tasks efficiently.
  • Reliable attendance and commitment to an onsite office schedule.

Desired Qualifications

  • Associate or Bachelor’s degree in Business, Communications, or Marketing a plus.

Benefits

  • ASSA ABLOY Group offers a global leader in access solutions.
  • We open doors for our people.
  • Support with regular feedback, training, and development opportunities.
  • Opportunities to grow roles locally, regionally, or internationally.
  • Diverse, inclusive teams with different perspectives and experiences valued.
#customer service#order fulfillment#product knowledge#data entry#MS Office
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Company

ASSA ABLOY Group

Job Posted

2 weeks ago

Expires

Potentially expired

Employment Type

Full Time

WorkMode

On Site

Experience Level

Entry

Locations

Rockwood, United States

Qualification

Bachelor, Diploma

Applicants

Be an early applicant