Customer Service Leader

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Logistics Management

In short

Alstom söker en heltids Customer Service Leader i Västerås, SE. Du kommer att vara företagets primära kontaktpunkt för kunder, hantera förfrågningar, offerter och leveranser samt samordna med interna avdelningar för att säkerställa leveranser från olika Alstom-anläggningar. Ansvarsområden inkluderar kundkommunikation, orderhantering, klagomålshantering och bidrag till kontinuerliga förbättringsåtgärder i en resultatorienterad och kundcentrerad roll.

Responsibilities

Manage Customer inquiries, orders and returns as well as Customer complaints.
Perform Customer communication with relevant stakeholders in case of critical items (supported by Sales, aligned with Customer Director).
Collect timely and compliant cost input from external and internal suppliers.
Contribute to continuous improvement actions.
Taking responsibility in a results-driven role, solving complex problems with a customer-oriented mindset.
Embracing inclusivity in an international and multi-cultural environment.

Requirements

Degree in Engineering or Business Administration
Experience or understanding of industry roles and daily interfacing with external stakeholders such as customers and suppliers
Familiarity with ERP System such as SAP
Excellent organizational skills and time management
Team player with a positive attitude
Strong analytical and interpersonal skills
Fluent in English and Swedish

Benefits

Collaborate with transverse teams and helpful colleagues
Progress towards becoming a key influencer in the mobility solutions sector
Utilise our dynamic working environment
Contribute to innovative projects
Steer your career in whatever direction you choose across functions and countries
Benefit from our investment in your development, through award-winning learning
Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

Skills

SAPERP

#Customer Service#Supply Chain#SAP#ERP#Operations#Technology

About Alstom

Rail has the power to shape how societies grow, connect, and decarbonise. At Alstom, we turn this potential into reality, moving over 100 million people daily with safe, smart, and sustainable mobility solutions.

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