The Job

Customer Service II

Retail & Consumer Services · Customer Service · Customer Support

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In short

IKEA is seeking a part-time Customer Service II representative in Tampa, Florida. This role focuses on creating positive customer experiences through accurate transactions, problem-solving, and building loyalty. The position offers flexible hours between 12-19 per week, competitive hourly pay, and a comprehensive benefits package.

Responsibilities

  • Creates a positive customer experience by ensuring accurate transactions and/or orders.
  • Records information accurately to enable analysis for future customer experience improvements.
  • Meets customers' needs, solves problems independently, and escalates to a manager when necessary.
  • Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
  • Builds emotional connections through meaningful and empathetic interactions with customers.
  • Provides a simple and efficient handover experience when scheduled in Full Serve Hand Out (FSHO).
  • Offers and sells services to customers during the handover process when needed.
  • Provides a simple and smooth returns and exchange experience, while collecting high-quality data for follow-up when scheduled in returns.

Requirements

  • 1 year sales or customer service experience preferred.

Desired Qualifications

  • You care about making a positive impact in the world.
  • You understand greatness requires thinking differently.
  • An inclusive and accepting work environment is important to you.
  • Must be able to work nights & weekends.

Benefits

  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment
#Customer Relations#Retail#Customer Service#Sales
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Company

IKEA

Job Posted

4 days ago

Employment Type

Part Time

WorkMode

On Site

Experience Level

Associate

Locations

Tampa, United States

Applicants

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