The Job

Customer Relations Co-worker (Shopping Experience)-Part Time

Retail & Consumer Services · Customer Service · Customer Support

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In short

Seeking a passionate Part-Time Customer Relations Co-worker in Hyderabad to optimize customer relationships, drive sales growth, and ensure a positive shopping experience. This role requires initiative, a friendly demeanor, and experience in fast-paced environments.

Responsibilities

  • Optimise the relationship with our customers to drive sales growth and sustained long-term profitability
  • Ensuring you know the IKEA product range and services and actively work to offer alternative solutions that meet the needs of individual customers
  • Understanding the importance of accurate stock inventory and how my own actions impact on this
  • Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience
  • Contributing to department’s action plan and taking ownership for your part in its delivery
  • Listening to feedback from customers when it is given and passing this on to your manager
  • Working with managers to identify solutions to customer issues
  • Should know the Customer Relations action plan and support the goals and targets given to you by your manager to ensure the effective execution of our action plan
  • Should have an overview of the store action plan and understand how the Customer Relations action plan supports this
  • Know our daily and weekly service targets and this drives me to improve our service delivery
  • Understand the impact of your actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of my customers
  • Should follow cash handling procedures to ensure the security of all monies received

Requirements

  • Passionate about people, business, and IKEA’s purpose
  • Energized by increasing customer value and driving business growth
  • Ability to use and take personal initiative and ability to make decisions
  • Polite and friendly manner and enthusiastic about work and working with others in a team
  • Experience of working in a fast-paced environment
  • Assertive and able to remain calm and controlled when faced with emotional customers under stressful times
  • Ability to prioritise and organise own work to make efficient use of time available
  • IKEA values should reflect own values and give you energy
  • Passionate about growing business and people together using the experience and skills of our people in the best way
  • Part time position for 24 hours/week
  • Fixed term contract basis

Desired Qualifications

  • Understanding of the IKEA Concept, global solutions, tools and working methods

Benefits

  • Equal Employment Opportunity employer
  • Value diverse backgrounds, perspectives, and skills
  • Work environment free of discrimination and harassment
  • Encourage individualism and invite you to come join our team and be yourself
#customer relations#retail#shopping experience
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Company

IKEA

Job Posted

1 month ago

Employment Type

Part Time

WorkMode

On Site

Experience Level

Entry

Locations

Hyderabad, India

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