Customer Quality Engineer
Manufacturing & Production · Quality & Process · Quality Assurance · Quality Control
In short
Autoliv Tijuana is seeking a Customer Quality Engineer responsible for managing customer quality relationships, driving improvements in customer scorecards, and leading customer meetings. The role requires a Bachelor's degree in Engineering, advanced English, previous quality management experience, and technical skills in Customer Scorecards, Core tools, and Customer Specific Requirements.
Responsibilities
- Act as the primary point of contact between the customer and the organization for all quality-related topics.
- Monitor Voice of the Customer (VoC) and ensure optimal levels.
- Drive Customer Scorecard Improvement on the division.
- Lead customer meetings, audits, and program reviews during escalation concerns/issues.
- Understand customer-specific requirements (CSR) and ensure fulfillment and alignment across internal teams.
- Support APQP/PPAP activities to ensure customer deliverables are submitted on time and right the first time.
- Promote a customer-first mindset and train/coach on 8D quality of root cause, corrective action, preventive action, and Yokoten.
- Lead technical assessment and support BU on the sign-off of customer warranty agreements, negotiate warranty costs, coordinate warranty improvements, and monitor warranty-related emerging concerns.
Requirements
- Bachelor degree on Engineering
- Advanced English skills
- Previous Experience as Quality Manager and/or Customer Quality Supervisor
- Willingness to travel
- Customer Scorecards
- Core tools
- Customer Specific Requirements
Benefits
- Attractive compensation package
- Recognition awards
- Company events
- Family events
- University discount options
- Many more perks
- Gender Pay Equality
#quality#customer#engineer
Company
Autoliv
Job Posted
4 days ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Tijuana, Mexico
Qualification
Bachelor
Applicants
Be an early applicant