Customer Order Execution Specialist

Logistics, Sales & Operations · Sales & Business Development · Sales Operations

In short

Emerson seeks a Customer Order Fulfillment Specialist to manage customer orders from booking to delivery completion. This role acts as the primary coordination point between customers and internal teams, ensuring effective order execution, timely delivery, clear communication, and documentation compliance. The ideal candidate is customer-oriented, results-driven, and capable of independent task completion.

Responsibilities

Manage customer orders throughout the post-booking lifecycle until delivery completion.
Monitor backlog, delivery commitments, shipment priorities, and fulfillment performance.
Proactively identify and manage delivery risks and order execution issues.
Coordinate with Manufacturing, Planning, Procurement, Logistics, Quality, and Finance teams to ensure timely order fulfillment.
Serve as the primary contact for customer inquiries, requests, complaints, and escalations related to order execution.
Provide timely updates on order status, delivery commitments, and shipment progress.
Support shipment execution and management of trade-related documentation, including customer-specific requirements.
Monitor commercial requirements such as payment status, collection follow-up, and invoicing support.
Maintain accurate ERP transactions and operational reports.
Support continuous improvement initiatives to enhance customer experience and operational efficiency.

Requirements

Bachelor's degree in Supply Chain Management, International Trade, Logistics, Business Administration, Engineering, or related fields.
3+ years of experience in Customer Service, Order Management, Supply Chain, Logistics, or Manufacturing Support.
Strong communication and cross-functional collaboration skills.
Fluent in both written and spoken English.

Desired Qualifications

Experience in manufacturing operations.
Experience with Oracle ERP or equivalent systems.
Technical background.

Benefits

Award-winning employee development programs.
Equitable opportunities, diversity, and inclusion.
Opportunity to make an impact in a global leader in automation technology and software.

#Customer Order Fulfillment#Order Management#Supply Chain#Logistics#Manufacturing Support#Customer Service#ERP

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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