Customer Experience Program Manager
Logistics, Sales & Operations · Program Management
In short
Microsoft is seeking a Customer Experience Program Manager to join the Specialized Cloud organization, focusing on customer deployments in air-gapped environments. This role involves serving as a trusted advisor to strategic customers, partnering with engineering and field teams to drive customer success and resolve technical challenges. The ideal candidate combines technical acumen with customer obsession and cross-functional leadership.
Responsibilities
- Drive and manage strategic and complex projects with executive visibility and critical dependencies.
- Interface with customers and internal stakeholders to align project timelines, provide updates, and adapt plans.
- Communicate project progress, issues, blockers, and successes to all stakeholders.
- Manage engineering projects using Azure Dev Ops (ADO) or similar tools, focusing on prioritization, planning, scheduling, risk management, and decision making.
- Understand customer technical challenges and provide recommendations for solutions.
- Develop a deep understanding of customer Azure usage to drive adoption and refine program processes.
- Act as the Voice of Customer to share insights and translate demand signals into platform priorities.
- Embody Microsoft's culture and values.
Requirements
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development, OR equivalent experience.
- Must be able to meet Microsoft, customer and/or government security screening requirements.
- Must have an active U.S. Government Top Secret/SCI Security Clearance.
- Must pass the Microsoft Cloud background check.
- Must be a U.S. citizen due to citizenship-based legal restrictions supporting U.S. federal, state, and/or local government agency customers.
Desired Qualifications
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development, OR equivalent experience.
- 10+ year(s) experience managing cross-functional and/or cross-team projects.
- 10+ year(s) experience leading and managing customer facing projects.
- Dependable communication skills, verbal and written, with experience communicating to multiple stakeholder groups.
- Ability to work in a dynamic, fast-paced environment with lots of context switching.
- Proven initiative and influence with demonstrated ability to solve multifaceted and complex problems.
- Demonstrated ability to engage with customers and partners to understand their business needs and priorities.
Benefits
- The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year.
- Base pay range in San Francisco Bay area and New York City metropolitan area is USD $160,200 - $261,000 per year.
- Certain roles may be eligible for benefits and other compensation.
#Customer Experience#Program Management#Cloud#Azure#Security#Air-gapped environments
About Microsoft
Empowering every person and organization on the planet to achieve more
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…
Company
MicrosoftJob Posted
1 month ago
Employment Type
Full Time
Work mode
Hybrid
Salary
US$119,800–234,700 / year
Experience Level
Senior
Locations
United States
Qualification
Bachelor
Applicants
Be an early applicant
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