Customer Delivery Head

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Management

In short

The Customer Delivery Head role focuses on overseeing the successful delivery of products and services to clients, ensuring high standards of quality and customer satisfaction. This position requires strong leadership, extensive project management experience, and the ability to manage delivery teams, optimize processes, and resolve client concerns.

Responsibilities

Lead and manage the delivery management team to ensure successful delivery of products or services.
Develop and implement delivery strategies and best practices to optimize processes and outcomes.
Monitor and report on delivery performance metrics to drive continuous improvement.
Resolve escalated delivery issues and client concerns to maintain high standards.
Collaborate with cross-functional teams to optimize processes and ensure compliance with quality standards.
Drive continuous improvement initiatives across delivery operations to enhance service delivery.

Requirements

Extensive experience in delivery management.
Strong leadership skills.
Proven track record of managing complex projects or service portfolios.
Excellent communication abilities.
Strong organizational abilities.
Excellent problem-solving abilities.
Capacity to adapt to changing business needs and client requirements.
Effective project management skills (planning, scope definition, timelines, resource management).
Proficiency in project management methodologies such as Agile or Waterfall.
Excellent verbal and written communication skills to interact with stakeholders at all levels.
Ability to actively listen, understand client requirements, and convey information clearly.
Ability to lead and manage teams, inspire team members, promote a positive work environment, and foster collaboration.
Strong risk management skills to identify potential risks and develop mitigation strategies.
Critical thinking, ability to analyze problems, identify root causes, and devise effective solutions.
Ability to make informed decisions aligning with project objectives.
Adaptability to embrace change, adapt to shifting project requirements, and effectively manage scope creep.
Effective resource and time management skills to optimize project outcomes.
Prioritize quality assurance throughout the project lifecycle, defining and monitoring quality standards.
Foster a culture of continuous improvement within project teams.
Customer focus to understand and meet client needs.

Benefits

Opportunity to supercharge potential and find career and spark.
Work at a place that prioritizes its people.
Be part of a global technology company with a broad portfolio of technology services and products.
Work with clients across all major verticals.

Skills

Project ManagementAgileWaterfallCommunicationLeadershipTeam ManagementRisk ManagementProblem-SolvingDecision-MakingAdaptabilityResource ManagementTime ManagementQuality AssuranceContinuous ImprovementCustomer Focus

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About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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