The Job

Custom Software Engineer

Join for updates

In short

Accenture seeks an entry-level Custom Software Engineer in Hyderabad for full-time, on-site work. This role involves developing custom software solutions using modern frameworks and agile practices, requiring 0-2 years of experience and a bachelor's degree.

Responsibilities

  • Develop custom software solutions to design, code, and enhance components across systems or applications.
  • Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
  • Provide support to customers using new and emerging technologies.
  • Act as a final escalation point for highly complex, visible, and sensitive client issues.
  • Drive positive results in Customer Experience through timely response and positive interaction.
  • Communicate customer needs and requirements to other employees and teams.
  • Provide technology expertise, work leadership, and assistance to less senior staff.
  • Demonstrate self-direction in meeting targets for performance metrics to achieve daily work goals.
  • Act as a Customer Support liaison during the implementation of customer programs to understand product, usage, and technology for post-implementation support.
  • Provide ongoing support and troubleshooting for installed technical solutions by analyzing a chain of events and applying technical knowledge, following established procedures and standards.
  • Work within the direction and expectations of the Customer Support Work Center.
  • Work closely with emerging products and emerging technologies to understand and implement support processes.
  • Work highly technical and sensitive issues through to a mutually acceptable resolution by accurately assessing the issue/situation and using critical and creative thinking.
  • Build and leverage strong relationships with both internal and external customers.
  • Receive highly complex escalations from Tier 2 analysts.
  • Provide support as dictated by business drivers.
  • Create, edit, and maintain knowledge entries including best practices entries.
  • Maintain all support shared systems (virtual environments, databases, and shared instances).
  • Participate in other projects or duties.
  • This role covers on-call duties on a rotational basis.

Requirements

  • Minimum 0-2 years of experience required.
  • Must have API Management skills.
  • Experience in troubleshooting, maintaining, or developing data-driven applications connected to relational databases, XML sources, and high volume web services.
  • Expert knowledge in supported transmission types (XML, REST, JSON) and record types within each transmission.
  • Experience with Data Security & Operations.
  • Experience with LINUX and Web Programming, including HTTP programming, ICF, Framework, Web Services in ABAP (SOAP, WSDLs) JAVA programming.
  • Understand VM's, NAS, Unix, Shell programming and mainframe systems.
  • Understand FTP scripting, ECG, TWS, etc.
  • Understand Java and functional programming concepts.
  • Deep understanding of and debugging experience with networking protocols.
  • Excellent debugging skills in a wide variety of technologies and programming languages.
  • Ability to network with key contacts outside own area of expertise.
  • Ability to listen and understand information and communicate the same.
  • Must possess strong interpersonal, organizational, presentation and facilitation skills.
  • Must be results oriented and customer focused.
  • Understand internal proprietary information and distribute information appropriately.
  • Experience in handling customer escalations, and calmly working in stressful situations.
  • Excellent analytical and creative problem-solving skills.
  • Ability to apply professional concepts, experience and company objectives in order to perform an in-depth analysis of situations or data to resolve complex issues in creative ways.
  • Exercise a professional approach with others using all appropriate tools of communication ability to adjust communication style and delivery to the audience.
  • Must possess good organizational skills.
  • Must be results oriented, customer focused, and exhibit good interpersonal skills.
  • Proficiency in Microsoft office packages.
  • Sufficient knowledge of business communications, including telephone, voicemail, and e-mail and operations of office machines, such as photocopier, scanner, and fax.

Desired Qualifications

  • Good to have skills: Java (Programming Language)
  • Subject Matter Expert in one or more of the following areas: Database technology (Oracle, SQL Server, Postgres, DB2, Hana), Java, XML, web services, ERP's, network architecture, database or application performance issues.
  • Experience with troubleshooting, maintaining, or developing data-driven applications connected to relational databases, XML sources, and high-volume web services.
  • Experience with SAP NetWeaver Architecture and Integration technology and SAP Mobility Technology is preferred.
  • Understanding of customers use of the products is highly desired.
  • Strong desire to research and study new emerging technologies for consideration in future and ongoing development efforts.
#software engineering#custom software#agile practices#api management#java#database#linux#web services#customer support#troubleshooting#technical support#escalation
Accenture Logo

Company

Accenture

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Entry

Locations

Hyderabad, India

Qualification

Bachelor

Applicants

Be an early applicant