CTS Service Planner
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Administrative Support
In short
Atlas Copco is seeking a Service Planner in Uddingston, UK, to coordinate service activities and support field service engineers. The role involves planning and scheduling work, managing resources, and communicating with customers. This hybrid position offers a supportive environment and opportunities for development.
Responsibilities
- Planning and scheduling service work to meet customer needs and deadlines
- Creating, allocating, and releasing service orders to engineers
- Ensuring parts and resources are available ahead of visits
- Communicating with customers to arrange and confirm service appointments
- Tracking progress of jobs and supporting completion, invoicing, and follow-up work
- Working closely with engineers, managers, and internal teams to resolve queries and prioritise requests
- Maintaining accurate records across SAP/C4C and supporting contracts, purchasing, and ad-hoc projects when needed
Requirements
- Organised and comfortable managing multiple priorities
- Clear communication with customers and colleagues
- Enjoy problem solving and improving processes
- Experience in planning, administration, customer service, or coordination
- Motivated to learn and develop knowledge
Desired Qualifications
- Service industry experience is helpful but not essential
- If you don’t meet every requirement but feel you could add value, we encourage you to apply.
Benefits
- Hybrid working and a supportive team environment
- Modern office with activity-based working
- Ongoing development, including at least 40 hours of training per year
- Competitive benefits and pension scheme
- 36-hour working week supporting work-life balance
- Opportunities to grow your career within a global organisation
#service#planning#customer service#administration#coordination
Company
Atlas Copco Group
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Associate
Locations
Uddingston, United Kingdom
Applicants
Be an early applicant