CTK Svc Sr. Associate [S], CTK
Logistics, Sales & Operations · HR & Admin · HR Operations
In short
Amazon is seeking a Time and Attendance Operations Administrator for its Centralized Timekeeping (CTK) team to manage employee time records and provide support via chat and phone. This role involves accurate data entry, maintaining records, and applying attendance policies while ensuring compliance. The ideal candidate has experience in HR or customer service, a Bachelor's degree, and strong attention to detail.
Responsibilities
- Resolve employee inquiries about time and attendance & HR queries through phone and chat support.
- Ensure accurate and timely data entry for attendance management.
- Maintain detailed records in the service case management system.
- Apply Amazon's attendance policies and ensure compliance with state and federal laws.
- Address HR queries using standard operating procedures and documentation.
- Take full ownership of employee cases from initial contact to resolution.
- Document process gaps and suggest service improvements.
- Communicate clearly in English through both verbal and written channels.
- Contribute to team initiatives for service enhancement.
- Maintain a strong focus on customer service.
Requirements
- 6+ months of human resources experience or 6+ months of customer service experience or 6+ months experience in Amazon.
- Bachelor's degree or equivalent.
- 6+ months of Microsoft Office products and applications experience.
- Knowledge of Microsoft Office products and applications (especially Excel).
- Knowledge of Microsoft Office including outlook, Word, and Excel.
- Experience in confidential environments.
Desired Qualifications
- 1+ years of Microsoft Office products and applications experience.
#HR#Timekeeping#Operations#Associate#Customer Service#Virtual
Company
Amazon
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Associate
Locations
India
Visakhapatnam, India
Qualification
Bachelor
Applicants
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