CTK Svc Sr. Associate [S], CTK

Logistics, Sales & Operations

In short

Amazon is seeking a Time and Attendance Operations Administrator to join their HR team. This role involves managing employee time records and providing support through various channels, ensuring accurate data entry and policy compliance. The position requires strong attention to detail and excellent communication skills in English.

Responsibilities

Resolve employee inquiries about time and attendance & HR queries through phone and chat support.
Ensure accurate and timely data entry for attendance management.
Maintain detailed records in the service case management system.
Apply Amazon's attendance policies and ensure compliance with state and federal laws.
Address HR queries using standard operating procedures and documentation.
Take full ownership of employee cases from initial contact to resolution.
Document process gaps and suggest service improvements.
Communicate clearly in English through both verbal and written channels.
Contribute to team initiatives for service enhancement.
Maintain a strong focus on customer service.
Report directly to the Time and Attendance Manager or designated Point of Contact.

Requirements

6+ months of human resources experience
6+ months of customer service experience
6+ months of Microsoft Office products and applications experience
Experience in confidential environments
Bachelor's degree or equivalent
0-10+ years’ experience in contact center, customer service, human resources or equivalent experience.
Speak, write, and read fluently in English

Desired Qualifications

1+ years of human resources experience
1+ years of customer service experience
1+ years of Microsoft Office products and applications experience
Knowledge of Excel at a basic level (e.g.,math & logical functions, lookup functions, etc.)
Experience in providing consultation and guidance on leave of absence, human resources, benefits, or complex employee matters
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience in development or technical support
Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience managing multiple calendars
Experience prioritizing and managing multiple responsibilities

Benefits

Inclusive culture that empowers Amazonians to deliver the best results for our customers.

Skills

Microsoft OfficeExcel

#Human Resources

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