In short
Join the Amazon Centralized Timekeeping team as a Time and Attendance Operational Associate. This role involves managing time and attendance for Amazonians, requiring accurate data entry and resolution of issues using systems like MyTime. You will also participate in continuous improvement projects and ensure adherence to attendance policies.
Responsibilities
- Manage time and attendance matters for buildings across the network.
- Perform fast, accurate, and reliable data entry.
- Work on MyTime system or related systems and resolve time and attendance issues from a trouble ticket queue.
- Resolve inquiries holistically by referring to available documentation.
- Build customer trust through empathetic, personalized conversations.
- Respond promptly to urgent employee issues.
- Use high judgment, critical thinking, and rationale to balance process adherence with employee needs.
- Consult and collaborate with partner teams on process changes.
- Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores.
- Ensure associate’s time and attendance matters are handled with speed, precision and with customer obsession.
Requirements
- Bachelor's degree or Advanced Degree
- Speak, write, and read fluently in English
- 18+ months of human resources experience
- 18+ months of customer service experience
- 6+ months of Microsoft Office products and applications experience
- Experience in confidential environments
- 6+ months of human resources experience
- 6+ months of customer service experience
- 6+ months of Microsoft Office products and applications experience
- Experience in confidential environments
- Bachelor's degree or equivalent
Desired Qualifications
- 1+ years of human resources experience
- 1+ years of customer service experience
- 1+ years of Microsoft Office products and applications experience
- Experience in providing consultation and guidance on leave of absence, human resources, benefits, or complex employee matters
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
- Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience managing multiple calendars
- Experience prioritizing and managing multiple responsibilities
Benefits
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
#Time and Attendance#Payroll#Data Entry#Customer Service#Human Resources#MyTime system
Company
Amazon
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Mid-Senior
Locations
Hyderabad, India
Qualification
Bachelor
Applicants
Be an early applicant