The Job

Continuous Improvement Senior Consultant

Logistics, Sales & Operations · HR & Admin · HR Operations · Organizational Development · Project Management

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In short

ABB is seeking a Continuous Improvement Senior Consultant in Krakow, Poland, to support Global HR Operations. This hybrid role involves leading projects, driving process improvements, and fostering a culture of continuous improvement. The ideal candidate will have 8+ years of experience in HR Operations or related fields, with Lean Six Sigma certification and expertise in Workday/ServiceNow.

Responsibilities

  • Partner with HR Operations leadership and teams to facilitate adoption of new tools and frameworks.
  • Build organizational Continuous Improvement capability and drive sustainable improvements in service delivery, data quality, and customer experience.
  • Lead and manage end-to-end Continuous Improvement and HR Operations projects.
  • Identify and quantify process improvement opportunities within HR Operations.
  • Analyze operational and performance data and prepare reports and dashboards.
  • Manage stakeholders at all levels, ensuring buy-in, alignment, and clear communication.
  • Collaborate with HR Operations teams and leadership to implement process optimization initiatives.
  • Apply structured root cause analysis and problem-solving frameworks.
  • Mentor and support team members in Continuous Improvement and Project Management practices.

Requirements

  • 8+ years of experience in HR Operations, HR Shared Services, or GBS/SSC environments.
  • Previous HR Operations experience is a must-have.
  • Proven track record in Project Management and Continuous Improvement.
  • Qualified in Lean Six Sigma at Green Belt or Black Belt level.
  • Demonstrated experience leading Lean Six Sigma projects.
  • Skilled in applying structured frameworks for root cause analysis, problem-solving, and performance management.
  • Strong data analytics and data literacy skills, including KPI design and governance.
  • Experience preparing reports, visualizations, and KPI frameworks.
  • Highly adept in Workday and/or ServiceNow.
  • Experience leading or contributing to AI and automation implementation projects within HR Services.
  • Fluent communication in English, with excellent written and verbal communication skills.
  • Confidence in engaging diverse and senior stakeholders.
  • Structured, detail-oriented, and deadline-driven.
  • Ability to manage multiple projects and priorities simultaneously.

Benefits

  • Stable employment in a company with a long history in innovation and technology.
  • Collaboration with experienced experts in an international environment.
  • Individual development and training opportunities.
  • Private medical care (including offers for family members).
  • Life insurance.
  • Attractive remuneration based on experience and skills.
  • Annual bonus.
  • Internal share purchase program.
  • Various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities.
#HR Operations#Continuous Improvement#Project Management#Change Initiatives#Service Delivery#Data Quality#Customer Experience#Operational Efficiency#Service Performance#Data Analytics#Root Cause Analysis#Problem-Solving#Lean Six Sigma#KPI Design#Workday#ServiceNow#AI#Automation
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Company

ABB

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Senior

Locations

Krakow, Poland

Applicants

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