Role: Content/Technical Writer
 

Years of Experience: 0 to 2 years
 

Year of Graduation: Up to 2025 (2026 students are not eligible for this test process)
 

Job Description:
 

Responsibilities
 

• Collaborate with internal teams to obtain in-depth understanding of the product.
   
• Plan and execute end-to-end content development activity.
   
• Organise and write easy-to-understand online help manuals.
   
• Review the content with the editorial team and other stakeholders.
   
• Evaluate the manuals by testing with user personas.
   
• Standardize the content across platforms.
   
• Revise documents and provide updates as necessary.
   
• Create and publish SEO-optimised, relevant, original and compelling content.
   
• Contribute to creating rich content resources (articles, eBooks, infographics, solution guides, webinars, videos, etc.) to help business owners, and drive awareness.
   
• Choose the best channels to promote the content.
   
• Measure and analyse content’s effectiveness with metrics to improve the quality of content, and implement insights in the future.
   

Requirements
 

• Experience in technical writing of software documentation.
   
• Excellent written skills in English.
   
• Expertise in MS Word/Zoho Writer and online help authoring tools.
   
• Strong understanding of web technologies and applications.
   
• Grasps domain and technical concepts with ease.
   
• Ability to ponder from a user perspective.
   
• Patience and perseverance to author content through the iterative approach.
   
• Delivers high-quality output by paying attention to details.
   
• Passionate about writing.