In short
As a Commercial Co-worker at IKEA in New Delhi, you will engage customers, understand their needs, and promote IKEA products and services to drive sales. You will also maintain product presentation and collaborate with the team to enhance the overall shopping experience.
Responsibilities
- Engage with customers, making them feel expected and welcome while understanding their needs.
- Demonstrate expertise in IKEA products, actively sharing knowledge of their features and benefits.
- Support and guide self-planning customers, ensuring a smooth and seamless experience.
- Conduct 1:1 planning appointments, communicate the benefits of solutions, and convert planning offers into orders.
- Offer relevant services, finalize purchases, and provide excellent after-sales support.
- Ensure efficient returns processing and coordinate with matrix stores when necessary.
- Maximize sales while maintaining profitability by promoting top-selling and priority products.
- Maintain product presentation, merchandising, and digital tools for an enhanced shopping experience.
- Uphold IKEA’s values and sustainability commitments, differentiating IKEA from other retailers.
- Collaborate with the team to continuously improve customer service and the overall shopping experience.
Requirements
- Strong knowledge of selling techniques and a deep understanding of customer behavior.
- A passion for active selling, with a results-driven and business-minded approach.
- Basic knowledge of home furnishing trends and IKEA's modular product range.
- The ability to work efficiently, organize tasks, and manage time effectively.
- A strong sense of teamwork, flexibility, and openness to change.
- The ability to work in a fast-paced and future-oriented environment.
- Digital proficiency and adaptability to work in an integrated online and offline sales environment.
#Sales#Commercial
Company
IKEA
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
New Delhi, India
Applicants
Be an early applicant