The Job

Cloud Solution Architect (CSA) Director, AI Business Solutions

Technology, Data & Digital · Software & Web Development · Software Engineering · Cloud Engineering

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In short

Lead a team of technical architects focused on AI transformation for customers using Microsoft offerings. This people management role involves driving customer value, coaching the team, and achieving business outcomes, with a focus on AI solution design and implementation. The position is hybrid, based in Paddington, London.

Responsibilities

  • Lead your AI Business Solutions CSA team to deliver value realization for customers.
  • Deliver clarity for the team, generate energy, and deliver business outcomes.
  • Lead the team through change and deliver positive customer outcomes.
  • Model, coach, and care for the CSA team, ensuring they have their best possible lived experience.
  • Become trusted advisors to customers and partners as they progress with AI transformation.
  • Coach the team to understand customer objectives and how Unified accelerates value realization.
  • Guide the team to drive positive customer outcomes and share feedback/insights from customers/partners.
  • Provide thought leadership in AI solution design and ACM planning, supporting customers through implementation to achieve measurable business outcomes.

Requirements

  • Coach the team to develop opportunities driving Customer Success business results.
  • Work with technical and business decision makers to ensure they understand Microsoft's AI value proposition and get value from their investment in Microsoft technology.
  • Deep business understanding of solution plays and customer scenarios.
  • Coach the team to identify resolutions to issues blocking go-live of customer success projects by leveraging technical subject matter expertise.
  • Support them to lead technical and business conversations with customers to drive value from their Microsoft investments.
  • Deliver all work according to best practices, policies and using repeatable Intellectual Property (IP).
  • Run your business and develop your team to meet customer needs and Microsoft business targets.
  • Foster a continuous self-learning culture and help the team embrace new AI solutions.
  • Involve your own career development and your team of CSA’s development.
  • Leverage your ability to apply principles, systems, tools, and strategic insights to sustainably improve key performance metrics (KPIs) and drive operational efficiencies.
  • Coach the team on situational fluency (Interpersonal Flexibility) by studying your customer, understanding the situation, 'reading the room' and reacting accordingly.
  • Coach the teams on how and when to pivot customer/ internal conversations based on what you observe in your environment.
  • Provide thought leadership in AI solution design and ACM planning, supporting customers through implementation to achieve measurable business outcomes.

Benefits

  • Certain roles may be eligible for benefits and other compensation.
#AI#Customer Success#Cloud Solution Architecture#People Manager
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Company

Microsoft

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Director

Locations

London, United Kingdom

Applicants

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