Channel Team Lead - AMZL, Channel Team Lead
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Management
In short
As a Channel Team Lead for AMZL in Calicut, Kerala, you will be responsible for acquiring and managing retail store partners, driving their business growth with Amazon, and delivering training on Amazon's processes and products. This role involves field visits, performance reporting, and managing a team to achieve operational goals and enhance customer experience.
Responsibilities
- Market mapping and identification of potential retail stores for acquisition, induction and onboarding.
- Managing and driving the growth of Channel partners/stores’ business with Amazon.
- Visiting targeted number of stores on a daily/weekly/monthly basis.
- Delivering training and coaching of Amazon processes, products, operating model and SOPs.
- Working on the ground to enable network with new product launches and partnering with operations and other teams.
- Maintaining and publishing routine reporting on stores' current performance and business with Amazon.
- Publishing recommendations and action plans based on data.
- Reporting the overall Network Health in the assigned territory.
- Building and managing a multi-layer team and managing performance through on-the-job coaching and mentoring.
- Driving team of associates for managing their targets.
- Setting proper expectations, providing clear status communications, and managing relationships with acquired/assigned stores.
- Working with Stores/channel partners to improve operational aspects of their business.
- Enhancing engagement with accounts to improve business and increase retention.
- Driving stores against goals (Volume, FTR and other key metrics).
- Handling day-to-day operational escalations and being available round the clock to manage issues.
- Internal/External Stakeholder management.
- Supporting station operations and/or customer deliveries.
Requirements
- Bachelor's degree or equivalent
- 2+ years of performance metrics, process improvement or lean techniques experience
- Proficiency in both UTR & OTR operations
- People management, efficiently manage a diverse team
- Derive data driven actionable insights to improve delivery & customer experience
Desired Qualifications
- Bachelor's degree within last 12 months in Engineering, Technology, Science, Operations Research, Robotics, Mathematics or related fields, or a Associate's degree and experience working for Amazon or any Amazon subsidiary or affiliate.
Benefits
- Inclusive culture empowers Amazonians to deliver the best results for our customers.
- Workplace accommodation or adjustment during application and hiring process, including support for interview or onboarding process.
#AMZL#Channel Team Lead#Retail#Amazon#Kerala#Calicut
Company
Amazon
Job Posted
6 days ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Calicut, India
Qualification
Bachelor
Applicants
Be an early applicant