The Job

Channel Team Lead

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Management

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In short

Amazon is seeking a Channel Team Lead for its Delivery Center in Salem, Tamil Nadu. This role involves managing daily operations, acquiring and managing retail partners, training teams, and driving performance to ensure efficient last-mile delivery. The ideal candidate has a Bachelor's or MBA, strong leadership, communication, and operational skills, with a background in sales or telecom preferred.

Responsibilities

  • Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.
  • Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon.
  • Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
  • Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
  • Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
  • Work on the ground to enable network with new product launches and partner with the operations and other teams.
  • Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon.
  • Publish recommendations and action plans based on data.
  • Reporting the overall Network Health in the assigned territory.
  • Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring.
  • Driving team of associates for managing their targets.
  • Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
  • Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
  • Enhance Engagement with accounts to improve business and increase retention.
  • Drive stores against goals (Volume, FTR and other key metrics).
  • Handling day to day operational escalations and be available to round the clock to manage the issues.
  • Internal/External Stake holder management.
  • Support station operations and/or customer deliveries.
  • Leads an operation for +20k packages.
  • Manages On-The-Road execution encompassing to Delivery Service Partners, and Drivers on route and develops strategies to streamline these operations.
  • Leads a team of UTR & OTR TLs and +30 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team.
  • Fosters a Culture of Safety.
  • Responsible for protecting service levels monitoring and improving drivers and associates performance.
  • Assembles the right team, assigns the tracking strategy, and controls the operation to ensure timely and successful Last Mile delivery.

Requirements

  • Bachelor Degree / MBA.
  • Preferably from Sales/Telecom background.
  • Advanced Excel and Communication skills.
  • Operations/People Handling skills.
  • Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
  • Experience in handling operations teams and establishing new processes.

Desired Qualifications

  • Experience in e-commerce (sales or marketing).

Benefits

  • Our inclusive culture empowers Amazonians to deliver the best results for our customers.
  • If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
#Quick Commerce#Last Mile#GSF Prime Now#Transportation#Delivery Center#I H S Operations#EDSP Management#Performance Management#Operational Plan#Channel Partners#Retail Stores#Acquisition#Onboarding#Account Management#Field Visits#Training#Coaching#Amazon Processes#SOPs#Network Enablement#Product Launches#Reporting#Team Management#Stakeholder Management#Station Operations#Customer Deliveries#Leadership#People Management#Customer-Obsessed#Fast-Paced Environment#High Ownership#Quick Decision-Making#Ambiguity Navigation#Communication Skills#Listening Skills#Bias for Action#Customer Service#Customer Experience#Analytical Skills#Sales#Telecom#Operations#E-commerce
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Company

Amazon

Job Posted

1 week ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Salem, India

Qualification

Bachelor, Master

Applicants

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