Case Mgr, US-PR [S], US-PR [S]

Logistics, Sales & Operations · HR & Admin · HR Operations · Administrative Support

In short

Als Case Manager sind Sie für die ganzheitliche Fallbearbeitung von Abwesenheits- und Invaliditätsereignissen verantwortlich. Sie beantworten Fragen, wenden Leistungen an und stellen die Einhaltung von Vorschriften sicher. Diese Rolle ist eine befristete Anstellung mit Hauptsitz in Hyderabad, Indien.

Responsibilities

Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon
Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
Critically assess and adjust the case management plan to an employee’s changing needs
Address and respond to sensitive situations
Troubleshoot issues and seek to remove barriers before, during, or after a leave event
Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
Identify and solve problems that may arise, sometimes with limited information
Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
Communicate regular updates to employees and stakeholders both verbally and in writing
Ensure compliance with standard work, federal/state regulations, and company policy
Maintain system records to ensure accurate and timely information/documentation
Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
Other duties as assigned

Requirements

Bachelor's degree or equivalent
2+ years of customer service experience, or Bachelor's degree in business, HR, or a related field
Knowledge of Microsoft Office including Outlook, Word, and Excel

Desired Qualifications

Master's degree
Experience with process improvement and stakeholder management
Experience working with and protecting confidential and sensitive HR information
Experience with six sigma methodologies
Bachelor's degree in full-time industry or military work, or experience working for Amazon or any Amazon subsidiary or affiliate

Benefits

This is a contractual role.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Skills

Microsoft OfficeOutlookWordExcel

#Case Management#Leave of Absence#Disability Services#HR#Compliance#Customer Service

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