Campus-Beginner
Technology, Data & Digital · Software & Web Development · Software Engineering · DevOps
In short
As an Integrated Command Centre (ICC) professional, you will monitor, coordinate, and manage operational activities to ensure smooth business operations and timely incident resolution. This entry-level role involves tracking performance, identifying issues, escalating incidents, and facilitating communication within a global technology company.
Responsibilities
- Monitor operational dashboards, alerts, and performance metrics in real time.
- Identify, log, and track incidents, outages, and service disruptions.
- Coordinate with internal teams and vendors for issue resolution.
- Escalate critical incidents according to defined procedures.
- Ensure adherence to Service Level Agreements (SLAs) and operational standards.
- Prepare daily, weekly, and monthly operational reports.
- Maintain incident records, shift handover notes, and audit documentation.
Requirements
- Integrated Command Centre (ICC) professional responsibilities include monitoring, coordinating, and managing operational activities.
- Ensure smooth business operations, service availability, and timely incident resolution.
- Act as a single point of control for tracking performance, identifying issues, escalating critical incidents, and facilitating communication among stakeholders.
Benefits
- Supercharge your potential at HCLTech.
- Find your career and your spark at HCLTech.
- Be part of a global technology company with over 223,000 people across 60 countries.
- Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
#IT#Operations#Monitoring#Command Center#Entry Level#Beginner
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Noida, India
Applicants
Be an early applicant