Business Manager - Connected Care
Technology, Data & Digital · Data, AI & Analytics · Data Science · Product Management
In short
Lead the profitable growth of ABB Robotics' Connected Care business in China, focusing on services, software, and digital solutions. This role involves driving sales, marketing, and service operations to maximize customer equipment performance and value, utilizing a go-to-market strategy centered on digital connectivity and data-driven services.
Responsibilities
- Implement global and local business strategy and ensure business development.
- Develop proactive strategies to increase profits, customer satisfaction, and operational effectiveness.
- Ensure profitable business growth by developing performance targets and leading the Connected Care unit to achieve them.
- Evaluate market opportunities and decide on commercial activities for the service portfolio.
- Drive productivity, delivery performance, and cost optimization.
- Deliver operational/project targets to improve net promoter score (NPS).
- Develop a customer-centric and continuous improvement culture.
- Improve service technology, competence, field engineering tools, and business processes.
- Drive installed-base penetration and lifecycle value growth through data-driven strategies.
- Collaborate with local business lines and global Connected Care management.
- Ensure Health, Safety, and Integrity with adequate processes and controls.
- Drive people and organization development, nurturing talents, and motivating teams.
Requirements
- Bachelor’s degree or higher.
- 10+ years of experience in the automation industry.
- 8+ years of experience in a leadership role.
- Sound financial business understanding and experience in P&L responsibilities.
- Demonstrated leadership and experience in managing a large industrial equipment installed base.
- Commercially savvy in Annual Recurring Revenue (ARR) based business and digital solutions.
- Proven and strong communication, influencing, stakeholder management, and change management skills.
- Fluency in both Chinese and English.
- Ability to work in a multi-cultural environment.
Desired Qualifications
- Exposure to Physical AI is a plus.
#ABB#Robotics#Connected Care#Services#Software#Digital Solutions#China Market#Sales#Marketing#Operations#Customer Equipment Performance#Uptime#Lifecycle Value#Go-to-Market Strategy#Digital Marketplaces#Connectivity#Data-Driven Services#Automation Industry#Leadership#P&L#Annual Recurring Revenue (ARR)#Physical AI
Company
ABB
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Shanghai, China
Qualification
Bachelor
Applicants
Be an early applicant