Business Analyst , NCC- Remedy

Technology, Data & Digital · Data, AI & Analytics · Business Intelligence · Data Analysis

In short

A Business Analyst is sought for the NCC- Remedy team in Hyderabad, India, to develop domain expertise, deploy data visualization, manage stakeholders, and provide analytical solutions. This role involves understanding operations, managing high-severity requests, executing mitigation actions, and analyzing business problems to drive improvements.

Responsibilities

Understand the various operations across the team.
Manage high severity requests by collaborating with different teams to mitigate risks to business, customer experience and associate experience.
Execute high impact mitigation actions using various tools.
Work closely with product teams and align them with respect to your focus area.
Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into an actionable format.
Analyze and solve business problems with focus on understanding root causes and driving forward-looking opportunities.
Suggest changes for improvement of processes and amend SOP's once they are approved.
Plan and execute the identified projects by working with various teams.
Communicate complex analysis and insights to stakeholders and business leaders, both verbally and in writing.

Requirements

1+ years of tax, finance or a related analytical field experience
2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience
Bachelor's degree or equivalent
Experience defining requirements and using data and metrics to draw business insights
Experience with SQL or ETL

Desired Qualifications

Experience creating complex SQL queries joining multiple datasets, ETL DW concepts
Experience using very large datasets
Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages

Benefits

Inclusive culture that empowers Amazonians to deliver the best results for our customers.
Workplace accommodations for individuals with disabilities during the application and hiring process.

Skills

SQLETLTableauExcelPower BIQuick Sight

#Business Analyst#NCC- Remedy#Data Visualization#Stakeholder Management#Analytical Solutions

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