BO Cloud Engineer

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps

In short

Join our MS team as a Telco Cloud Back Office Engineer in Cairo, Egypt. You will manage and operate Telco Cloud Infrastructure network through performing 2nd level operations, ensuring stability, performance, and scalability. This role involves root cause analysis, leading technical responses during incidents, and collaborating with various teams.

Responsibilities

Perform second-line operations for cloud infrastructure, ensuring stability, performance, and scalability across virtualized environments.
Oversee integration and acceptance of new nodes, services, and cloud-native workloads into production with minimal risk.
Drive root cause analysis and resolution of complex hardware/software/configuration issues, delivering timely and high-quality solutions.
Lead technical responses during critical incidents and outages, ensuring rapid service recovery and clear communication with stakeholders.
Collaborate with customer support, project teams, and domain experts (e.g., IMS, Core) to manage CSRs end-to-end.
Review high-level and low-level designs (HLD/LLD), test plans (ATP), and validate test cases for alignment with cloud infrastructure strategy.
Perform migration activities for onboarding services to the live network while ensuring service continuity and operational integrity.
Serve as a subject matter expert for OpenStack, SDN, NFVi components (storage, compute, network), and virtualization technologies.

Requirements

Bachelor’s degree in Communications, Computer Science, or related field.
3–5 years of experience in cloud infrastructure operations, preferably in telecom or large-scale service provider environments.
Strong proficiency with Cisco VIM, UCS hardware platforms, Cisco ACI (fabric and multi-site), and Cisco NSO/NFVO tools.
Mastery of virtual switching (OVS, VPP, SR-IOV), service chaining, overlay networking (VXLAN/GRE), and SDN orchestration.
Expert-level knowledge of OpenStack (Nova, Neutron, Cinder, Ceph) and Red Hat OpenShift (OCP) with working experience on bare metal and virtualized backends.
Experience working with CUPS architecture for EPC/5GC – understanding of vSPGW-C/U, UPF, SMF/AMF separation, and associated performance tuning.
Deep working knowledge of Kubernetes, Linux (RHEL/Debian), and NFV management/orchestration (MANO).
Strong scripting and automation background: Python, Bash, YAML, and REST/gRPC APIs for infrastructure integrations.
RHCSA/RHCE certifications or equivalent Linux administration proficiency.
Advanced scripting/programming skills (Python, Bash, Ansible) to automate workflows and improve operational efficiency.
Strong understanding of ETSI NFV architecture and SDN/SDI concepts.
Proven track record in leading cross-domain technical troubleshooting and incident resolution.
Excellent communication, leadership, and stakeholder engagement skills.

Desired Qualifications

Experience with Cisco Cloud Infrastructure technologies, such as Cisco VIM, Cisco ACI, or Cisco NFVi, is highly desirable.

Benefits

Outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible.
Chance to build solutions never seen before to some of the world’s toughest problems.
Challenged, but not alone.
Joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Encouraging a diverse and inclusive organization is core to our values.
Championing diversity and inclusion in everything we do.
Belief that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.
Encouragement for people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity Employer.

Skills

OpenStackSDNNFViKubernetesLinuxPythonBashAnsibleYAMLRESTgRPCCisco VIMCisco UCSCisco ACICisco NSOCisco NFViOVSVPPSR-IOVVXLANGRERed Hat OpenShiftRHCSARHCE

#Cloud Infrastructure#Operations#Virtualization#OpenStack#Kubernetes#Red Hat OpenShift#Cisco#SDN#NFV#Automation#Python#Bash#Ansible#Linux#Telecom

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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