AVS Manager, Retail Business Services

Logistics, Sales & Operations

In short

Amazon is seeking an AVS Manager for Retail Business Services in Bengaluru to lead a team managing strategic vendors. This role focuses on improving vendor performance, ensuring customer satisfaction, and driving business growth through data-driven strategies and effective people leadership.

Responsibilities

Lead Product Family/Marketplace and manage a large group of strategic vendors through a team of Team Leads and Account Managers.
Deliver impact to strategic vendors by improving their performance across key retail metrics.
Ensure vendor satisfaction with the service and continuously improve team productivity.
Collaborate with Vendor Managers, Retail Category leads, and AVS Product Family owners to understand vendor needs and define goals.
Contribute to continuous enhancements and innovation within the service.
Act as a business owner, driving business growth and operationalizing levers across the team.
Thrive in ambiguous environments, developing and iterating data, processes, and mechanisms to improve customer experience.
Build, develop, and manage high-performing teams.
Manage a team of Managers overseeing strategic and operational aspects of vendor businesses.
Prioritize strategic initiatives and provide escalation support.
Identify and advise on improvements to business input metrics driving growth and end-customer experience.
Act as a thought leader in defining success criteria and understanding Selling Partner business needs.
Contribute to and lead strategic plans and documents for the organization.

Requirements

Bachelor's degree
Experience analyzing data and best practices to assess performance drivers
Experience influencing internal and external stakeholders
Experience using analytical, account management, and productivity tools, such as Oracle Business Intelligence, SalesForce, Tableau, or similar
Experience with Doubleclick (XSM, DFP), AdJuster or Salesforce
MBA
Demonstrated success managing a team with a track record of developing a high performing team
10+ years’ experience in customer/account management, marketing, buying, or customer service delivery in related industries like retail, telecom, technology or hospitality
Min 6 years of people management experience
Experience using analysis, reporting, modeling, and forecasting to gather data for business decisions
Organizational skills including prioritizing, scheduling, time management, and meeting deadlines
Written and verbal communication skills
Proficiency in creating Annual Operating plans and P&L impact

Desired Qualifications

5+ years of hiring and retaining digital advertising teams experience
Experience with annual brand and media planning
Experience managing large cross-functional teams
E-Commerce experience preferred
Program management experience

Benefits

Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Skills

Oracle Business IntelligenceSalesforceTableauDoubleclickAdJuster

#Retail#Business Services#Account Management#Vendor Management

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