Automated Operations Engineer

Technology, Data & Digital · Software & Web Development · Software Engineering · Network Administration

In short

We are seeking an Automated Operations Engineer to join our Managed Services 1st-level Operations team. This role involves providing technical expertise on intelligent network systems, crafting schema objects, developing BI reports, and automating manual tasks. You will also be responsible for maintaining, debugging, and troubleshooting systems to ensure maximum efficiency.

Responsibilities

Real-time monitoring of alarms and performance information on a 24x7 basis
Perform initial analysis to identify issues and restore service where possible as part of 1st Line Support
Perform detection, classification, correlation and accurate escalation of network incidents
Alarm surveillance
Trouble-ticket management
Change management support
1st Level Service Restoration activities
Manage complaints from customers' Care
Ensure adherence to all processes
Escalate within the department/group and to service support units, ASPs and supplier partners
Execute front-office activities and routines
Send, receive and follow up on trouble reports
Responsible for Remote Service Corrective and Preventive Maintenance

Requirements

Degree in Electrical Engineering, Telecommunication Engineering, Computer Science, Computer Engineering, or equivalent
Minimum 2–4 years of experience in Operations & Maintenance implementation
Minimum 2–4 years of experience in Fault management
Minimum 2–4 years of experience in Performance management
Experience working with UOC OSS tools
Good multi-vendor system knowledge
Proficient command of English
Proficient knowledge of Access, Core and IP/Transport Networks
Strong understanding of network topology, traffic handling capabilities and traffic characteristics
Good knowledge of network performance/configuration parameters and their interpretation
Network service/performance focused
Ability to adapt expertise in network operation processes and interfaces
Advanced knowledge of operating network implementation/integration processes
Experience in the field of Mobile Network O&M
Ability to work effectively in a fast-paced environment
Strong teamwork skills and ability to support optimum workload distribution

Desired Qualifications

Experience with Performance KPIs & CEM KQIs is an advantage
Hands-on automation experience is advantageous
Experience monitoring alarms on RAN, Transmission, Core, NMS nodes

Benefits

Outstanding opportunity to use your skills and imagination
Challenging work in building solutions to tough problems
Joining a team of diverse innovators
Chance to go beyond the status quo
Be part of crafting what comes next

Skills

Electrical EngineeringTelecommunication EngineeringComputer ScienceComputer EngineeringUOC OSSIP/Transport NetworksRANTransmissionCoreNMS

#Service Delivery

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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