Assistant Department Manager
Retail & Consumer Services · Retail Operations · Store Management · Sales Associate
In short
The Assistant Department Manager is responsible for achieving department goals across all channels, ensuring the shop is well-maintained and stocked, and driving sales through effective sales steering. This role involves leading and developing a team, monitoring KPIs, collaborating with commercial teams, and contributing to sustainability initiatives.
Responsibilities
- Take responsibility for department goals in every channel and ensure action plans align with country priorities.
- Ensure the shop is in excellent condition, fully and efficiently stocked, and the product range is presented appealingly.
- Apply sales steering to top-selling and prioritized products, managing forecasting and phase-in/phase-out to maximize sales and profitability.
- Monitor main KPIs, analyze market input, investigate customer needs, and analyze stock availability to identify commercial opportunities and threats.
- Collaborate effectively with the Store Commercial Team and matrix in SO, keeping an eye on competition and sharing best practices.
- Work proactively with P&C to ensure adequate staffing and competence for the best customer experience.
- Ensure the team has the right growth mindset, sales attitude, and product/service knowledge to exceed customer expectations.
- Recruit, onboard, and develop team members, ensuring succession planning.
- Work on sustainability initiatives, ensuring priorities are reflected across store offerings.
Requirements
- Proven sales experience, including people coordination responsibilities.
- Knowledge of Sales techniques, local market and services, Sales Steering, Sales channels, Cycles, Data Analytics and Sales KPIs, P&L.
- Ability to explore potential business opportunities within the local market.
- Ability to understand customer needs and habits to promote an omnichannel approach.
- Ability to make things happen, prioritize, and make decisions by championing flexibility, speed, and simplicity.
- A considered decision-maker with strong interpersonal skills and the ability to build trustful relationships.
- Ability to organize and prioritize different tasks and processes.
- Ability to monitor performance, capture learnings, and use insights to improve planning and results.
- Fluency in both Italian and English is mandatory.
Desired Qualifications
- Permanent contract classified at Level 2 under the Italian National Collective Labour Agreement for Modern Organized Distribution.
Benefits
- Structured HR processes for growth (onboarding, training, coaching, internal recruitment).
- Wellbeing Offering, including an Employee Assistance Program (EAP).
- Healthy and affordable food in the canteen for just over 1€.
- 15% employee discount on IKEA products for personal use.
- IKEA Vouchers for significant life events (marriage, cohabitation, birth/adoption).
- Corporate discounts portal for travel, leisure, technology, etc.
- Annual bonuses based on company performance.
#Sales#Commercial#Customer Service#Team Management#Retail
Company
IKEA
Job Posted
3 days ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Roncadelle, Italy
Applicants
Be an early applicant