In short
As an As-Is Sales Team Leader at IKEA in Brooklyn, you will lead and develop product quality initiatives within the retail store, focusing on continuous improvement and reducing quality issues. You will manage recovery processes, handle quality claims, and ensure clear communication with stakeholders, contributing to a collaborative environment that upholds IKEA's commitment to sustainability and affordable home furnishings.
Responsibilities
- Lead, develop, and manage product quality work in the retail store.
- Drive competence development and awareness around correcting identified issues.
- Perform investigations and create reports to reduce product quality issues.
- Act as a member of the Recovery team and contribute to common objectives.
- Ensure all recovery processes (repackaging, confirmation, recycling, building, pricing, SAMS, spare parts library maintenance) are completed consistently.
- Ensure all quality claims meet the 24-hour mandatory reporting requirement and are resolved.
- Serve as the main point of contact for the store and Service Office regarding quality claims.
- Process all related claims documentation and ensure timely follow-up.
- Reconcile and ensure credit to the store for all quality claims.
- Report and investigate all store product and packaging quality problems, communicating them to matrix partners.
- Work with Imonitor quality related questions and champion necessary changes for compliance.
- Ensure all store stakeholders are informed about product quality issues.
- Contribute to an environment where IKEA culture embraces diversity.
Requirements
- 3 years of solid experience of business processes and working methods within retailing.
- 3 years of experience in managing, leading, and developing people preferably in a customer-centric service or retail environment.
- Understanding of business processes and working methods within IKEA retailing.
- Knowledge of business and management principles, budgeting and resource allocation, retail store operations and Cost of Poor Quality (COPQ).
- Open Availability Required Monday-Sunday including holidays, nights and weekends.
Desired Qualifications
- Make a virtue to cut waste and keep the quality while saving time and money.
- Increase operational excellence without sacrificing what IKEA customers want: a wide range of well-designed, functional home furnishing products at low prices.
- Collaborative process of continuous improvement and an ongoing challenge to make the most of every single thing.
Benefits
- Generous paid time off, holiday and sick time
- WiselyPay – get earned wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Medical and Rx plans (must work min. 20 hrs/wk)
- A fun and inclusive work environment
#Sales & Commercial
Company
IKEA
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Brooklyn, United States
Applicants
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