Area Service Manager
Logistics, Sales & Operations · Sales & Business Development · Sales Management
In short
Electrolux Group is seeking an Area Service Manager in Hyderabad, India, to drive aftersales business development and ensure outstanding consumer experiences. The role involves managing a service center network, leading field services, and meeting ambitious targets for consumer satisfaction and operational KPIs.
Responsibilities
- Drive Ownership Solutions Operation in Territory and deliver ambitious targets on aftersales business development.
- Responsible for building Service Authorised Service Centre (ASC) network and Trade Management.
- Lead Field Services, from ASC Management aftermarket business development.
- Responsible for driving Services with Process Compliance and ensure organisation’s processes and policies are adhered by ASC.
- Deliver very ambitious targets on consumer satisfaction, Net promoter score and consumer effort score.
- Implement/review/enhance field service Operations.
- Drive and deliver operational KPIs (Service and Revenue).
- Manage field Service team to provide optimum customer services.
- Provide support and guidance to ASC Service staff to ensure timely and quality Customer services.
- Address Customer and Trade queries, resolved issues and obtain feedbacks.
- Demonstrate outstanding Customer Services through maintenance of high quality and integrity at work environment.
- Provide inputs to Business, ASC field Service operations, training and quality team as applicable.
- Assist in goal setting, skill enhancement and performance review activities for field team.
- Market visit meeting ASC and Trade partners.
- ASC Audit and controls.
Requirements
- Strong knowledge and passion for your area of expertise, with a proven commitment to achieving results.
- Demonstrates enthusiasm and the ability to inspire and engage colleagues and collaborators to deliver results, take accountability, and own their work.
- Able to balance short-term business priorities with long-term objectives.
- Comfortable working with people from diverse backgrounds, functions, and levels of responsibility.
- Able to adapt to changing business needs and demonstrate creative thinking to achieve goals.
- Strong interpersonal and communication skills, with the ability to build effective relationships with internal and external stakeholders.
- Understanding of field operations and franchisee management.
- Strong problem-solving and analytical skills.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Bachelor’s degree in Engineering or a related field.
- Fluent in English, both written and spoken.
- Minimum 2 years of experience in field operations.
- Experience working with franchisees, distributors, dealers, or other external business partners would be an advantage.
Desired Qualifications
- Knowledge of the appliance industry, particularly home appliances and built-in appliances, would be an advantage.
- Knowledge of home appliances and built-in appliances is preferred.
- Experience in franchisee management is preferred.
Benefits
- Discounts on Electrolux products and services.
- Medical Coverage
- Shape your Wellbeing activities
#Sales#Aftersales#Service#Operations#Management#Customer Service#Field Service#Appliance Industry#Home Appliances#Built-in Appliances#Franchisee Management
Company
Electrolux Group
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Hyderabad, India
Qualification
Bachelor
Applicants
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