Apprentice-Network Monitoring Engineer - BangaloreVOIS
In short
Vodafone Intelligent Solutions (VOIS) is seeking an Apprentice Network Monitoring Engineer in Bangalore. This entry-level, full-time, on-site role involves real-time monitoring of customer networks, fault validation, and incident reporting within a 24x7 shift environment. The position offers exposure to IP networks and Cisco technologies, making it ideal for those with basic networking knowledge looking to build a career in telecommunications.
Responsibilities
- Monitor customer networks and network elements within defined service level agreements (SLAs).
- Perform initial fault diagnosis and validate network alarms.
- Report service-impacting incidents to customers and internal stakeholders in a timely and accurate manner.
- Create and manage trouble tickets for investigation and resolution by specialist teams.
- Work closely with technical support teams, incident management teams, service desks, and first-line support functions.
- Maintain operational excellence to support network availability and minimise service downtime.
- Ensure accurate communication of faults and associated customer impact.
- Contribute to continuous process improvements and operational efficiency initiatives.
- Participate in a 24x7 shift environment to support business and customer requirements.
- Collaborate effectively with cross-functional teams to ensure seamless customer service delivery.
Requirements
- Engineering degree or Engineering Diploma.
- Basic networking knowledge, preferably with exposure to Cisco networking technologies.
- Understanding of OSI Model, TCP/IP Protocol Suite, Basic Routing and Switching Concepts.
- Working knowledge of Windows Operating Systems, Internet Browsers, Microsoft Office Applications, and Email Applications.
- Strong verbal and written communication skills in English.
- Methodical troubleshooting and problem-solving skills.
- Analytical mindset with attention to detail.
- Ability to work effectively within a collaborative team environment.
- Willingness to work rotational 24x7 shifts.
Desired Qualifications
- Approximately one year of experience within ISP, Telecom or Managed Services environments.
- Experience working in a Network Operations Centre (NOC).
- CCNA certification.
- Postgraduate qualification in Advanced Networking.
- Experience within a Managed Service Organisation.
- Exposure to large-scale IP network environments.
Benefits
- Opportunity to work with large-scale global IP networks and telecommunications infrastructure.
- Exposure to Cisco networking technologies and enterprise monitoring environments.
- Experience collaborating with international stakeholders and technical teams.
- Structured learning within a global managed services organisation.
- Opportunity to contribute to service improvements and operational excellence initiatives.
- Career development pathways within network operations and telecommunications services.
- Hands-on experience in a critical customer operations environment.
#networking#telecommunications#network monitoring#incident management#customer service#IT operations
About Vodafone
At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play. We believe that, when working together, humanity and technology can find the answers and create a better future for all. Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not…
Company
VodafoneJob Posted
2 weeks ago
Employment Type
Full Time
Work mode
On Site
Salary
Negotiable
Experience Level
Entry
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
Be an early applicant
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