Application Maintenance & Operations Lead - Equities Technology
Technology, Data & Digital · Software & Web Development · Software Engineering · DevOps
In short
Nordea Technology is seeking an Application Maintenance & Operations Lead for their Equities Technology organisation in Gdańsk. This role involves leading a team responsible for the operational stability of equity trading and reporting platforms, combining people leadership with technical and operational expertise.
Responsibilities
- Leading and developing a team of support engineers and consultants
- Providing hands-on leadership and working closely with the team on daily tasks and incidents
- Managing support shifts and ensuring effective first and second line support
- Driving operational excellence through well-defined processes, controls, and monitoring
- Overseeing daily operational activities, including health checks and readiness reviews
- Acting as the operational escalation point for business-critical incidents
- Coordinating stakeholders during incidents
- Driving root cause analysis and implementing improvements
- Leading infrastructure and platform initiatives to improve resilience and scalability
- Managing relationships with internal stakeholders and external vendors
- Supporting trading desks and ensuring clear communication during incidents
- Managing release planning and maintaining the release calendar
- Creating a culture focused on ownership, accountability, stability, and continuous improvement
Requirements
- Several years of experience within technology operations, application support, or production management
- Experience supporting business-critical and low-latency platforms
- Strong knowledge of incident management and operational processes (ITIL)
- Experience managing complex application landscapes involving multiple vendors and technologies
- Experience driving root cause analysis and service improvement initiatives
- Strong stakeholder management and communication skills
- A structured and analytical approach to problem-solving
- Experience working in regulated environments
Desired Qualifications
- Experience with trading platforms and trading workflows
- Experience with both SaaS and on-premises application landscapes
- Experience supporting regulatory or transaction reporting solutions
- Knowledge of monitoring, observability, and operational tooling
- Experience leading major incidents and service recovery efforts
- Outspoken, passionate, and enjoy being close to the systems and people supported
- Understanding that leadership requires visibility, calm decision-making, and direct engagement with technical and operational challenges
- Thrive in high-pressure situations, communicate clearly during incidents, and balance business priorities with technical realities
- Enjoy working hands-on with the team and helping solve complex operational problems
Benefits
- A leadership role at the heart of Nordea's Equity Trading Technology organisation
- Direct exposure to front office trading and critical business services
- Opportunity to shape the operations team and strategy for a complex trading landscape
- An inclusive culture built on Collaboration, Ownership, Passion and Courage
- Opportunities to evolve, develop and learn from brilliant colleagues
- Hybrid working model
- A culture that fosters performance and growth
- Commitment to diversity and inclusion
#application maintenance#operations#lead#equities#technology#trading#reporting#platforms#SaaS#on-premises#exchange connectivity#front-office#incident management#root cause analysis#stakeholder management#release management#ITIL
Company
Nordea
Job Posted
2 weeks ago
Expires
in 1 week
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Senior
Locations
Gdańsk, Poland
Applicants
Be an early applicant