The Job

Analyst - English, Arabic, Microsoft Windows

Technology, Data & Digital · IT Infrastructure & Security · IT Support

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In short

Service Desk Analyst to provide first-level technical support, troubleshoot hardware/software/network issues for end users, and manage incident tickets. This role requires excellent customer service, proficiency in English and Arabic, and knowledge of ITSM tools, Active Directory, and Windows/macOS.

Responsibilities

  • Serve as primary contact for users via phone, email, chat, or in-person, logging incidents and managing ticket lifecycle.
  • Diagnose and resolve hardware/software/network issues (Windows, macOS, mobile OS, printers, VDI) at Tier-1/Tier-2 level.
  • Prioritize, document, and track service requests and incidents using ITSM tools like ServiceNow.
  • Escalate complex issues to specialized teams (network, security, dev).
  • Manage Active Directory, perform password resets, and handle access permissions.
  • Assist with security procedures and user account management.
  • Maintain resolution notes and update the internal knowledge base.
  • Contribute to support documentation and provide user training and communication.

Requirements

  • Excellent customer service skills
  • Excellent troubleshooting skills
  • Knowledge of ITSM tools
  • Knowledge of Active Directory
  • Knowledge of Windows
  • Knowledge of macOS
  • Proficiency in English
  • Proficiency in Arabic

Benefits

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#IT Support#Service Desk#Troubleshooting#Windows#Arabic#English
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Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Nagpur, India

Applicants

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