After Sales Representative with German
Logistics, Sales & Operations · Sales & Business Development · Customer Success · Sales Operations
In short
Emerson is seeking an After Sales Representative with German in Cluj-Napoca, Romania for a hybrid role. You will manage customer complaints, collaborate with various teams to ensure timely resolution, and contribute to process improvements while maintaining strong customer relationships.
Responsibilities
- Manage and coordinate customer complaints from initial registration through final resolution.
- Communicate with customers through multiple channels to provide updates, timelines, and resolution information.
- Collaborate with customer service, technical teams, factories, and transportation partners.
- Investigate customer concerns and identify root causes for corrective actions.
- Coordinate product returns, pickups, and related documentation.
- Support the validation and processing of credit notes.
- Generate, maintain, and analyze reports related to key performance indicators and service activities.
- Contribute to continuous improvement initiatives by identifying challenges and supporting corrective actions.
- Ensure compliance with company policies.
- Provide support to team members and contribute to a collaborative work environment.
Requirements
- Experience in customer service, commercial support, after-sales operations, technical support, quotation management, or a related business function.
- Proficiency in German and English, written and spoken.
- Experience working with Microsoft Office applications and business systems such as ERP platforms.
- Strong customer focus and effective communication skills.
- Attention to detail, problem-solving capability, and a proactive approach.
- Ability to adapt to changing priorities and manage tasks with flexibility.
- Commitment to ethical business practices, compliance requirements, and information security standards.
Desired Qualifications
- Technical knowledge or experience supporting industrial, manufacturing, automation, or engineering-related products and services.
- Experience managing customer complaints, returns, warranty claims, or other after-sales processes.
- Familiarity with continuous improvement methodologies and root cause analysis techniques.
- Knowledge of international trade compliance practices and business processes.
- Experience working in a multinational or shared services environment.
Benefits
- Opportunity to grow your career.
- Supportive and collaborative work environment.
- Investment in employee development through mentorship, training, and leadership opportunities.
- Emphasis on innovation, collaboration, and diverse perspectives.
#After Sales#Customer Service#German
Company
Emerson
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Associate
Locations
Cluj-Napoca, Romania
Applicants
Be an early applicant