After Sales Area Manager

Logistics, Sales & Operations

In short

The After Sales Area Manager, based in Pero, Italy, will oversee the implementation of parts and services strategies for North Italy. Reporting to the Service Director, this role involves managing dealer networks, driving sales targets, and ensuring customer satisfaction within the automotive and transport sector.

Responsibilities

Supervise network animation for spare parts sales and service activities.
Negotiate sales targets and define action plans with dealers for parts and services.
Implement marketing and commercial plans for parts and service business.
Manage customer care, service quality, efficiency, and productivity.
Build and animate service action plans, and follow up on customer satisfaction KPIs.
Define training needs for network personnel.
Support the roll-out of tools upgrades and new projects.
Prepare and secure operational plans and action plans with the field force.

Requirements

University degree or equivalent professional experience.
Experience in automotive, trucks, commercial vehicles, or technical environments.
Fluent in English.
Sales negotiation skills.
Knowledge of Renault Trucks services offer and spare parts/warehouse management.
Familiarity with marketing tools and methods (market & price analysis, promotion, sales promotion).
Ability to pilot business action plans for Spare Parts, Service Quality, and customer satisfaction.
Experience in coaching and advising Spare Parts field force.
Knowledge of Renault Trucks products.
Skills in audit & analysis of activities/organization performance.
Ability to provide organizational solutions for warehouses and workshops.
Understanding of After Sales Processes (Warranty, 24/7, Technical Operations for Safety, etc.).
Autonomy and Proactivity.
Holistic vision.
Negotiation & Effective Communication skills.
Empathy.
Conflicts Management.
Customer & Business Focus.
Flexibility (willingness to travel).
Organization skills.
Sense of entrepreneurship.
Strong Passion and Motivation.
Leadership.

Desired Qualifications

French language proficiency is a plus.

Benefits

Salary range: €45,000 – €65,000 gross annual salary (RAL).
Company car.
Annual variable bonus opportunity.
Opportunity to work with next-gen technologies and collaborative teams.
Chance to shape sustainable transport and infrastructure solutions on a global scale.

Skills

Sales negotiationSpare PartsMarketingCustomer SatisfactionWarrantyLeadership

#automotive#sales#after-sales#spare parts#service#management#transport#trucks#commercial vehicles#north italy

About Volvo Group

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n

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