The Job

Administrator (Tools & Automation)

Technology, Data & Digital · IT Infrastructure & Security · IT Support

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In short

HCLTech is seeking an Administrator (Tools & Automation) in Chennai, Tamil Nadu to independently resolve tickets, provide on-call support, and perform root cause analysis to ensure customer satisfaction. Responsibilities include adhering to quality standards, updating knowledge bases, training staff, and ensuring tickets are resolved within SLAs for a positive customer experience.

Responsibilities

  • Adhere to quality standards, regulatory requirements, and company policies.
  • Provide support for on-call escalations and perform root cause analysis of issues.
  • Engage in value-adding activities such as knowledge base updates, training freshers, and coaching analysts.
  • Independently resolve tickets within agreed Service Level Agreements (SLAs) for ticket volume and time.
  • Ensure positive customer experience and CSAT through First Call Resolution and minimal rejected resolutions/reopened cases.

Benefits

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#Tools & Automation#Administrator
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Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Locations

Chennai, India

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