Administrator (Support & Operations)

Logistics, Sales & Operations · HR & Admin · Office Administration · Administrative Support

In short

Administrator (Support & Operations) in Pune, Maharashtra. Attend to remote support tickets, resolve issues remotely, and assist L1 engineers onsite remotely. This role at HCLTech offers an opportunity to contribute to a global technology leader.

Responsibilities

Attend to Hand and feet support remotely when ticket is assigned into their bin by SD team or Queue manager.
Resolve more than 50% of the tickets remotely.
Ideally resolve 80% of the tickets remotely if physical touch is not required.
Assist L1 engineers onsite remotely.

Requirements

Attend to Hand and feet support remotely when ticket is assigned into their bin by SD team or Queue manager.
Resolve more than 50% of the tickets remotely.
Ideally resolve 80% of the tickets remotely if physical touch is not required.
Assist L1 engineers onsite remotely.

Desired Qualifications

Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.
Work for a global technology company, home to more than 230,000 people across 60 countries.
Deliver industry-leading capabilities centered around digital, engineering, cloud and AI.

Skills

SupportOperations

#Support#Operations#Administrator

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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