Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

We are seeking an Administrator for Support & Operations based in Lucknow, Uttar Pradesh. This role involves independently resolving tickets, providing on-call support, and conducting root cause analysis to ensure high customer satisfaction. The position adheres to quality standards and company policies while aiming for excellent customer experience.

Responsibilities

Adhere to quality standards, regulatory requirements, and company policies.
Provide support for on-call escalations and perform root cause analysis of issues.
Engage in value-adding activities such as Knowledge base update & management, training freshers, and coaching analysts.
Independently resolve tickets within agreed Service Level Agreements (SLAs) for ticket volume and time.
Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

#Support#Operations#Administrator

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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