The Job

Administrator (Support & Operations)

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

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In short

This Administrator (Support & Operations) role focuses on supporting customers with Microsoft Intune & Endpoint Management. The position involves designing, implementing, and managing the Intune environment, ensuring successful deployment of policies, configurations, and applications, and collaborating with cross-functional teams.

Responsibilities

  • Manage Intune platform, including design, implementation, and management of configurations, policies, and profiles for Windows & Mobile device management.
  • Ensure proper setup and management of device enrollment, compliance policies, conditional access, and data protection.
  • Deploy and manage applications to end-user devices using Intune.
  • Troubleshoot application deployment issues and optimize delivery processes.
  • Configure and deploy Windows Autopilot profiles and support provisioning issues.
  • Configure and support Windows Updates, Feature updates rings, and ensure compliance on all Windows devices.
  • Configure and troubleshoot mobile device management features.
  • Collaborate with cross-functional teams to understand business requirements and translate them into effective MDM Policies & Profiles.
  • Manage and support device configurations including Wi-Fi, VPN, Certificate Based Authentication, LDAP, APNS, and CA configuration in Microsoft Intune Admin console.
  • Lead technical teams and support Intune services.

Requirements

  • Experience in administration and configuration of Microsoft Intune and SCCM Enterprise environments.
  • Must have migration experience of Windows 10 devices from On-Prem AD + SCCM managed environments to Hybrid AD managed environments.
  • Must have knowledge on Apple Business Manager & Google play Enterprise portal.
  • Expertise in PowerShell scripting.
  • In-depth knowledge to create and configure MDM policies.
  • Experience with unattended enrollment of Windows, MAC, iOS, Android, Rugged and HoloLens devices.
  • Hands-On experience in handling Autopilot support for Windows 10 provisioning.
  • Experience with Automation, Availability, Performance Optimization, Capacity Planning, EMS Licenses & Reporting.
  • Strong customer service skills.
  • Strong written and verbal communication skills.
  • Must be detail-oriented and self-motivating.
  • Ability to provide consistent, excellent customer support, representing a variety of personalities and management levels.
  • Strong interpersonal skills and ability to translate IT technical language into everyday terms.
  • Ability to interact with customers to ensure service is flexible, efficient, and responsive.
  • Ability to work through issues analytically to a successful conclusion.
  • Demonstrable results in a business customer-facing role, with a history of delivering services to defined service levels.
  • Experience of working in an Operational environment alongside other technical and operational teams.
  • Initiative-taking; ability to learn modern technologies.
  • Strong technical aptitude and ability to research and solve complex issues independently.
  • Ability to work individually as well as a part of a team.
  • Build and nurture positive working relationships with customers with the intention to exceed their expectations.

Desired Qualifications

  • Knowledge on MS-Graph and Power-BI will be an added advantage.

Benefits

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#IT Support#Operations#Microsoft Intune#Endpoint Management
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Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Lucknow, India

Applicants

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